Unexpected Delights at Playa Viva There are certain comforts one expects from a Mexican beach vacation. The direct warmth of the sun on your skin, for example. Delicious tropical drinks accompanying meals full of fresh seafood. And, ideally, experiencing full-on...
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Ask us anything
What makes your beach resort eco-friendly?
Our beach resort is committed to sustainable practices, including energy-efficient facilities, waste reduction, and water conservation. We prioritize eco-friendly initiatives to minimize our environmental impact.
Are your amenities and services environmentally conscious?
Absolutely! We source local and sustainable products, use eco-friendly cleaning supplies, and strive to minimize single-use plastics. Our goal is to provide a luxurious experience while staying environmentally responsible.
Are there any services included when renting Casa Viva?
When renting Casa Viva Troncones you get access to your room and the Common Area including the pool and Jacuzzi. If you rent ALL of Casa Viva, you have the entire place to yourselves, otherwise you potentially will be sharing with other guests. Additionally, you get the services of several staff including a cook, caretaker and housekeeping.
We provide all towels, sheets, linens, blankets, etc. No need to bring your own. In that sense, this is a full service private residence rental.
Do you offer meals?
We offer a customizable meal plan! Since our fresh ingredients are sourced directly from Zihuatanejo, to reduce waste and ensure quality, our kitchen team appreciates knowing meal preferences in advance. Please let us know a few days before your arrival if you have any dietary restrictions or preferences (including allergies) so we can best accommodate you. Our meals are served family-style, meaning everyone shares large portions of delicious food, just like a home-cooked meal! We can offer some variations based on your needs.
Note: NO meals are included with your stay.
Is an ATM available in Troncones?
Yes. An ATM (Automatic Teller Machine) was recently added to Troncones so you can obtain some Mexican Pesos in cash if necessary while in Troncones. We do recommend stopping for cash at an ATM, either in Troncones, or at the airport.
Is the beach safe for swimming and water activities?
Yes, our beach is regularly monitored, and water activities are conducted in accordance with safety standards. Lifeguards are on duty, and we provide guidance to ensure a safe and enjoyable experience for our guests.
What is your cancellation policy?
You can now cancel an order when it is in packed/shipped status. Any amount paid will be credited into the same payment mode using which the payment was made.
Do you have Wi-Fi?
Yes, we do. As long as Telmex lines are up and working you have DSL speed Internet connection and wi-fi.
Can you cook? If so, where do you get groceries?
Troncones stores have limited groceries, staples and snack food. The best plan is to stop at La Comercial Mexicana (see Map of Zihuatanejo) in Zihautanejo, about a 40 min drive. That is the big shopping market (Walmart meets modern grocery store – they have most everything) where you can find anything from fresh groceries to that extra bathing suit you forgot. A Sam’s Club also recently opened in Zihuatanejo right on the main highway through town. If you are more adventurous, our favorite place is the fresh market (Mercado) located in downtown Zihua, good for foodstuff as well as the best deal in local souvenirs.
Locally in Troncones there are several corner stores that carry the basics. Eggs, milk, cheese, cereal, some fruits and vegetables, water, beer and drinks as well as local junk food (chips, cookies, ice cream, etc.) are available at these stores. Staff can help you get some fresh fish, lobster and other seafood from the local fishermen if you want to grill it yourself at Casa Viva’s outdoor clay grill (estufa lorena). Again, we recommend you get our staff’s help with the grill or pizza oven, they have years of expertise.
If taking a cab from Airport, the driver will know where the Commercial Mexicana is and will stop and wait for you while you shop. A nice tip of $100 pesos will be a good show.
Can I modify my reservation after it's been confirmed?
We understand plans can change! While we recommend reviewing our cancellation policy, in some cases, you may be able to modify your confirmed reservation. Please contact our reservation team directly for assistance. They’ll be happy to explore your options and check availability.
Do you have a pool and/or Jacuzzi?
Relax and unwind by our refreshing pool and soothing Jacuzzi! Our pool is clean and chlorinated for your enjoyment. The Jacuzzi offers a warm escape to melt away your worries.
What about Washing Clothes?
If you need laundry service, staff can assist. We have a washing machine and dryer in the Casita Caracol. Most clothes will dry easily during the day on the clothesline in open air. If you place dirty clothes in the basket and ask the cleaning lady to wash clothes, she will definitely appreciate a good tip for this service.
What about Transportation to and from the Airport?
Taxis – One way from the airport is about $70-80 (depends on exchange rate), last time we checked. From the house to the airport is a little less expensive, about $50. The staff will arrange a cab for your return; you can pick up a cab at the airport upon arrival. The airport taxi is a monopoly, and they do NOT allow us to pick up guests as they pay a hefty fee for their monopoly and protect it fiercely. Local taxi companies also frown on private residences offering rides to the airport for tourists as this cuts into their business. We do our best to maintain good local relations and support these local businesses.
What about Surfing?
Troncones has plenty of great surfing. We don’t have boards you can use, but, we recommend that all surfing trips start with Anne Remmers and Michael Linn of ISAMEXICO. They can provide classes for beginners to tours for experts. Go to their website for more information. Another option is Alejandro with Costa Nativa EcoTours out of Troncones – see his website as well.
What should you bring?
Suggestions on Things to Bring with you from the US:
- Casual Hot Weather Clothes – shorts/swimsuit and t-shirt for guys is enough, bathing suit and a sarong is enough for the gals, both bring flip flops, light shirt for the rare cool evening.
- Favorite Books and Games
- Plenty of Sun Screen and a Hat
- Favorite Wine or Liquor (be sure to pack in checked baggage as TSA will confiscate)
- A good book or two or your electronic reader (Kindle, iPad, etc.)
- Mosquito repellent
- Headlamp or other handy flashlight, CFE – Mexico’s Power Company – is NOT reliable and lights can go out when you least expect it.
Why did you call it Casa Viva?
Casa Viva is named “The Living House” because of the nature in which it was built. As we worked on the plans for the project, the term “como una casa viva” (like a living home or house alive) kept being repeated as we discussed the buildings, materials, techniques, flow and energy of the space.
The private and common spaces were created with nature and life in mind. Most all wood used in Casa Viva is either precious woods reclaimed from the area, found on the beach as driftwood or in the local forests as fallen timber. Walls are made from Cob, a mix of sand, local clay and straw to create a strong, warm and natural enclosure. The roofs are made of palm leaves thatched together to make a natural sealant from the elements. Each Casita has its own garden and organic fruits and vegetables are grown in season. Casa Viva comes alive through this combination of natural materials, a sense of living in harmony with nature and a respect for nature, paying tribute to the natural surrounding, the ocean, the sand, the sun and the plants and animals that make this a beautiful place to visit
Can you host weddings or wedding parties at Casa Viva?
Imagine your dream wedding at Casa Viva! We specialize in hosting intimate beach weddings and wedding parties. Many couples have chosen our beautiful location to celebrate their special day. Contact our Group Concierge today to discuss your vision and receive a personalized quote. For a sneak peek, visit our photo page to see Casa Viva come alive with wedding magic!
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