This Privacy Statement applies to www.casavivatroncones.com owned and operated by Playa Viva. Casa Viva and Casa Viva Troncones are operated by Playa Viva S de RL de CV and the privacy policy for Playa Viva is exactly the same as this privacy policy.” This Privacy Statement describes how we collect and use the information, which may include personal data, you provide on our website: www.playaviva.com. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.

Data Collection

The types of personal data that we collect include: Your first name, last name, email address, phone number, and home address; credit card details (type of card, credit card number, name on card, expiration date, and security code); Guest stay data, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities, or any other services used); Data you provide regarding your marketing preferences or in the course of participating in surveys, contests, or promotional offers; You may always choose what personal data (if any) you want to provide to us. However, if you choose not to provide certain details, some of your transactions with us may be impacted.

Data We Collect Automatically

When using our website, we also collect information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (viewer or booker), browsing history, user Booking ID, and type of data viewed. We may also collect data automatically through cookies.

Cookie Data Collection

When entering the Site or viewing our targeted advertisements, we automatically collect data using Cookies. The types of information that we collect through Cookies include IP address; device ID; viewed pages; browsing information; browser type; operating system; Internet service provider; timestamp; the referring URL; and location data depending on the device you use. More information on Cookies: Cookies are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. We place Cookies on your computer if you visit our website. If you are concerned about having Cookies on your device, you can set your browser to refuse all Cookies or to indicate when a cookie is being set, letting you decide whether to accept it or not. You can also delete Cookies from your device. However, if you choose to block or delete Cookies, certain features of the websites you visit might not operate correctly. More information on pixel tags: Pixels (also known as “web beacons”‘ or “clear gifs”) are electronic files that usually consist of a single-pixel image and can be embedded in a web page or in an email to send information, e.g. a newsletter. We may use pixels to place or recognize a Cookie on your device if you use our services. Third-party Cookies: We allow certain third parties to place Cookies. If you have questions about which Cookies are used and which parties place these Cookies, contact us using the contact details set out below.

Processing Purposes

We use your information, including personal data, collected through Cookies for the following purposes:

A. Provide usage of our Site: We use information that we collect through Cookies to let you use the Site. It is our legitimate

business interest to use Cookies for this purpose.

B. Perform analytics regarding the use of our services: We use information that we collect through Cookies to analyze how

our Site is used and to prepare reports on the use of our Site. We also use Cookies to keep track of your use of the Site,

and to improve your user experience and the quality of the Site. It is our legitimate business interest to use Cookies for

these purposes.

C. Providing targeted advertisements: We use information that we collect through Cookies to pursue our legitimate

interests by providing targeted advertising. Where necessary, we will obtain prior consent before Cookies are placed

for this purpose. If consent is given, you can withdraw it at any time. In addition, you can object to our processing of

your personal data for advertising purposes at any time.

D. Market research: We use information that we collect through Cookies to pursue our legitimate interests to engage in

market research (including the analysis of market segmentation or trends, preferences and behaviors, research about

products or services, or the effectiveness of marketing or advertising) or product development (including the analysis

of the characteristics of a market segment or group of customers or the performance of our Site, in order to improve

our Site).

If you prefer to opt out of the use of Cookies described in this section and no opt-out mechanism is available to you directly (e.g. in your browser settings), contact info@playaviva.com

Data Sharing

•Sharing with third parties: We share your personal data with third parties as permitted by law and as described below, including service providers acting on our behalf. We do not sell or rent your personal data.

•Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Data Retention

There is a difference between session Cookies and permanent Cookies. Session Cookies only exist until you close your browser. Permanent Cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve Cookies or allow the serving of Cookies with a maximum lifespan of 5 years. Only in exceptional circumstances (e.g. for security purposes including fraud detection) and where absolutely necessary, a Cookie will have a longer lifespan. If you have questions about specific retention periods, contact us using the contact details included below.

Questions or Complaints

If you have questions or concerns about our processing of your personal data, or if you want to exercise any of the rights you have under this notice, you are welcome to contact us at info@playaviva.com. You can also contact your local data protection authority with questions and complaints.

Changes to the Notice

Just as our business changes constantly, this Privacy Statement may also change for time to time. If you want to see changes made to this Privacy Statement from time to time, we invite you to access this Privacy Statement to see the changes. If we make material changes or changes that will have an impact on you (e.g. when we start processing your personal data for purpose other than those set out above), we will contact you prior to starting that processing. 

Processing Purposes

We use your personal data for the following purposes:

A) Reservations: We use your personal data to complete and administer your online reservation.

B) Customer Service: We use your personal data to provide customer service.

C) Guest Reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other travelers to pick the accommodations that suits them best. If you submit a guest review, your review may be published on our website.

D) Marketing Activities: We also use your data for marketing activities, as permitted by law. Where we use your personal data for direct marketing purposes (e.g. commercial newsletters and marketing communications on new products and services or other offers we think may be of interest to you), we include an unsubscribe link that you can use if you do not want us to send messages in the future.

E) Other Communications: There may be other times when we contact you by email, mail, phone, or texting, depending on the contact data you share with us. There could be a number of reasons for this:

• a) We may need to respond to and handle requests you’ve made.

• b) If you haven’t finalized a reservation online, we may email you a reminder to continue with your reservation. We believe this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or filling in all the reservation details from scratch.

• c) When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe this additional service is useful to you and to us, as we will be able to improve our website based on your feedback.

F) Analytics, Improvements, and Research: We use personal data to conduct research and analysis. We may involve a third party to do this on our behalf. We may share or disclose the results of such research (including to third-parties) in anonymous, aggregated form. We use your personal data for analytical purposes to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.

G) Security, Fraud Detection, and Prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisers.

H) Legal and Compliance: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s), or to comply with lawful requests from law enforcement insofar as it is required by law. If we use automated means to process personal data that produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.

Legal Bases

In view of purposes A and B, we rely on the performance of a contract: The use of your data may be necessary to perform the contract that you have with us. For example, if you use our services to make an online reservation, we will use your data to carry out our obligation to complete and administer that reservation under the contract that we have with you. In view of purposes C – H, we rely on its legitimate interests: We use your data for our legitimate interests, such as providing you with the best appropriate content for the website, emails, and newsletters to improve and promote our products, services, and the content on our website, as well as for administrative, fraud detection, and legal purposes. When using personal data to serve our legitimate interests, we will always balance your rights and interests in the protection of your information against our rights and interests. In respect of purpose H, we also rely, where applicable, on our obligation to comply with applicable law. Where needed under applicable law, we will obtain your consent prior to processing your personal data for direct marketing purposes. If needed in accordance with applicable law, we will ask for your consent. You can withdraw your consent anytime by contacting us at any of the addresses at the end of this Privacy Statement. If you want to object to the processing set out under C-F and there’s no opt-out mechanism available to you directly (e.g. in your account settings), to the extent applicable, please contact info@playaviva.com.

International Data Transfers

The transmission of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, we make contractual arrangements to ensure that your personal data is still protected in line with European standards. You can ask us to see a copy of these clauses using the contact details below.

Security

We use appropriate business systems and procedures to protect and safeguard information including personal data. We also use security procedures, technical, and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

Data Retention

We will retain your information, which may include personal data, for as long as we deem it necessary to provide services to you, comply with applicable laws, resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, contact us using the contact details included below.

Your Choices and Rights

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

• You can ask us for a copy of the personal data we hold about you
• You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;
• In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data
• In certain situations, you can also ask us to send the personal data you’ve given us to a third party.

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data, subject to applicable law. We rely on you to ensure that your personal data is complete, accurate, and current. Be sure to inform us as soon as possible regarding any changes to or inaccuracies in your personal data by contacting info@playaviva.com. We will handle your request in accordance with the applicable law.

Questions or Complaints

If you have questions or concerns about our processing of your personal data, or if you want to exercise any of the rights you have under this notice, you are welcome to contact us at info@playaviva.com. You may also contact your local data protection authority with questions and complaints.

Changes to the Notice

Just as our business changes constantly, this Privacy Statement may also change for time to time. If you want to see changes made to this Privacy Statement from time to time, we invite you to access this Privacy Statement to see the changes. If we make material changes or changes that will have an impact on you (e.g. when we start processing your personal data for purpose other than those set out above), we will contact you prior to starting that processing.